Contact Us

9:00am - 5:00pm US PST, Monday through Friday.
Email us at help@knackshops.com or use our LIVE CHAT feature during business hours to reach our customer service team.
Write to us at 1433 12th Ave, Suite A-1, Seattle, WA 98122
Call us at 206-557-4525.

Visit our showroom

Enter at 1429 12th Avenue. We're located on the lower level of Capitol Hill’s Chophouse Row building (down the stairs from La Spiga and Plum Bistro, next to The Scotch Pine). Our showroom is a place to see our newest products and get gift advice in person. The Knack showroom is open 11:00 – 6pm Tues – Fri and 12 – 5pm Sat & Sun.

Holiday Shipping

Get it there by Christmas. Standard ground shipping will be delivered on or before December 21st. Only expedited FedEx shipments can be delivered on December 24th.

Check the map below for your shipping destination and order by noon of the cut-off date for on time arrival.

*Orders must be placed by noon of the day noted above in order to arrive on time.
**Customer responsible for shipping fees for expedited FedEx Shipping.

We ship from Seattle and strive mightily to make and ship all orders by close of the following business day, unless otherwise specified. Alas, we currently only ship to addresses within the United States. We'll be sure to make an announcement when we're able to ship to our friends and loved ones outside the U.S.

If you need to upgrade to rush shipping for last-minute thrills, we offer expedited shipping via FedEx. Rates will vary based on the shipping destination; you will be able to view them at checkout.

If you are sending a gift to Alaska or Hawaii, you will be prompted to select shipping from available options at checkout. Customer is responsible for full shipping rate for expedited options.

If you are picking up in our Seattle showroom, your gift will be ready the next business day after 2:00 pm. Should you need to pick up earlier, please call us to arrange a time.

If you have questions, special handling instructions or a desired turnaround time for your gift, just contact us and we'll let you know how we can help. Please call 206-557-4525, email help@knackshops.com, or see if your question is covered in our FAQ section.

Returns

You put love and care into creating your gift sets and we're committed to doing the same. We carefully pack and ship your gifts to make sure that they arrive in perfect condition. We're certain that your recipients will love their gift, but if something goes wrong in transit or your experience is anything less than stellar from start to finish, we're here to make it right for you and them. Contact us at help@knackshops.com or 206-557-4525.

Refunds

If you must cancel or alter your order, we will be happy to change or cancel your order and arrange a refund as long as your order has not been shipped. Refunds will be credited to the original form of payment within 2 business days. If you purchased a product at full price, and the price is reduced within 7 days of your original date of purchase, we will honor a request for adjustment. We do not offer refunds in the form of gift cards or store credit. We do not offer refunds in the form of gift cards or store credit.

Discount Codes

We occasionally offer discount codes to our customers for special promotions and random acts of gifting. If you have trouble with using a discount code at checkout, please call one of our friendly concierges at 206-557-4525.

The following guidelines apply:

1. Knack discount codes have no cash value. Knack discount codes and their face value cannot be exchanged for cash or gift cards.
2. Competitor’s discount codes shall not be honored by Knack.
3. In the event that the total selling price of the purchase is less than the Knack discount code amount, only the purchase price will apply to the discount and no cash back is ever provided in exchange for any discount codes.
4. Knack reserves the right to limit purchase quantities to customers and employees.
5. Knack reserves the right to cancel or amend special promotions at any time.
6. Unless otherwise specified, Knack discount codes are for one-time use and are valid only through their expiration date (if applicable).

Jobs

We’re always eager to hear from experienced, driven, creative individuals who want to join our team. Please send your resume to knockknock@knackshops.com and tell us about yourself.

FAQ

Creating a gift:

What will my gift look like? I won’t be there to see them open it.
- Glad you asked! You can preview our unboxing experience here. We will also email you a photo of the gift you made once we’ve packed it to give you a sneak peek of your handiwork.

How will they know it’s from me? Can I send a card?
- Every gift you send includes a message card with your personal message. You can even upload a photo or logo to this card. And we go one better, as well! You can leave a recorded voice message for your gift recipients that they'll be able to access after opening their gift. It's an extra-special way to show your recipient that you selected this gift especially for them.

How can my gift recipient view or listen to my gift messages?
- Your written message, including any uploaded logos or photos, will be printed and included inside your gift. The gift message is attached to the center of the “gift topper,” the inner cardboard protection layer of the Knack gift box and is the first item the gift recipient sees when the gift is opened.

If you’ve recorded a voice message for the gift recipient, an additional card located in the same location as the gift message will be placed in the gift box. This additional card will provide a URL and unique ID number the gift recipient can use to access your recorded message.

The unique ID is not found anywhere outside of the gift box itself. Your recorded message will not be accessible to anyone without the unique ID.

Are my gift messages confidential?
- In order to fulfill your order, order-processing and fulfillment representatives may view your written message as they print and pack your gift. Occasionally our order processing representatives may notice a typo in your gift message and contact you to see if you’d like us to correct it; however, we do not guarantee that we will always find or have the ability to correct such errors.

Your recorded gift messages will generally not be accessed at all by Knack employees in the normal operation of the Knack Service; however, by recording a voice message you acknowledge that these recordings might be accessed by Knack in connection with providing the Knack Service.

Can I view or listen to my gift messages after I’ve placed my order?
- When you add a written or recorded voice gift message to your order, the message is stored with your order in the Knack Service. You will be able to see any gift messages you’ve included in previous orders by going to your Account. Your Account is protected by the user name and password you’ve selected.

Written gift messages will remain in the permanent record of your gift and be accessible for at least 18 months from the date of order. Recorded messages will be saved for at least 90 days from the date of order, after which Knack reserves the right to delete them from our servers.

 

Ordering:

My discount code isn’t working at checkout.
- Our system only accepts one code at a time, so please make sure you haven’t already submitted one with your order. Unless specifically noted, our codes can only be used on one order and may have an expiration date. Please contact us at help@knackshops.com.

How will I know you received my order?
- When you place your order, we will send you a confirmation email with your order number and receipt.

Can I track my order?
- Yes! When your gift is out for shipment, we’ll send you a shipping confirmation email with a FedEx tracking link.

What is the recipient tracking alert? Won’t they see what I sent them?
- We’ll email your recipient to let them know you’ve sent a gift so they know when to expect it. This is just a notification with a tracking link--your gift will remain a surprise until they open it in person.

When will my order ship?
- Please allow 1-2 business days for fulfillment unless otherwise specified. If you have used our scheduled delivery feature, we’ll ship your gift to ensure it arrives at its destination right on time.

When will my order be delivered?
- Your order will ship from our warehouse in Seattle, WA, zip code 98122. For orders placed with standard shipping, please allow 2-6 business days for your gift to arrive at its destination. For details, please view the FedEx ground service map below. In the event of bad weather, natural disasters, and other uncontrollable events that may affect FedEx shipping services, your shipment may be delayed.



Can I send wine to ____?
- Alcohol delivery is only available to Washington State. Please note that a recipient age 21+ must sign for the gift upon delivery.

Can I send gifts to recipients in multiple locations?
- You sure can. Please use our Multiple Shipping Address Checkout to send gifts to different addresses. For large orders (5+ gifts) shipping to multiple locations, please contact a gift concierge if you need assistance.

My company needs to send a few (dozen, hundred) corporate gifts to our business partners and clients. Can you help?
- Absolutely! Please contact a gift concierge at 206-557-4525 or help@knackshops.com to get started, or browse our business gifting page to learn more.

SUBSTITUTION POLICY:
Please note: We reserve the right to make last-minute substitutions if we are out of stock on an item. We will make every effort to contact you to approve the substitution ahead of time, but if we don’t hear from you, we will make an appropriate item swap in the interest of getting your gift out the door in a timely manner.

Account Information

Your Knack account helps you keep track of gifts you’ve sent, gifts you’re currently building, and products you’ve “favorited” so you can return to them later. You can also see your order history and add contacts to your address book, making your future checkouts even easier.

Press Inquiries

Our press team thrives on sharing compelling stories. If you're a member of the media eager to learn more about Knack's story and services, please contact Kristina Libby at klibby@getsocu.com.

Click here to see where we have been featured.

New Vendor

Would you like to see your products on our website, just waiting to become part of the perfect gift? Please send a line sheet and your contact information to Kurt Petonke at kurt@knackshops.com.